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FAQ

FlexiCloud guides Help Centre

You may find the answers to frequently asked questions about web hosting solutions, including payment, website management, migration, services, and plans, on this page. All you have to do is search the page for any questions you may have.

Web hosting is a service that allows individuals and organisations to make their websites accessible on the internet. Web hosting companies provide the necessary infrastructure and resources to store and serve website content.

The disk space required depends on the size of your website files and databases, while bandwidth is the amount of data transferred between your site and its visitors. The requirements vary based on your website’s content and expected traffic.

Yes. One- click installers are available with our shared hosting plans.

Yes, you can upgrade or downgrade your hosting plan at any time. Our support team can guide you through the process and ensure a smooth transition.

Your security is incredibly important to us, which is why we use SSL certificates, regular security updates, malware scanning , and firewall protections.

There are various types of web hosting, including shared hosting, dedicated hosting, cloud hosting, and more. Each type has its own advantages and is suitable for different website needs.

Consider factors such as the type of hosting, server resources, customer support, pricing, and any additional features offered. Assess your website’s needs and choose a plan that aligns with your requirements.

Yes, we offer an uptime guarantee to ensure that your website is accessible to visitors. Our servers are monitored 24/7/365 to minimize the downtime.

Cloud hosting harnesses the power of the cloud to provide a scalable environment to handle traffic spikes and durability to withstand server failures. In shared hosting, users share server resources, whereas, Cloud hosting providers dedicated RAM and CPU to your highly resource intensive website.

Definitely. We have some awesome WordPress guides that can help answer most of your questions. If you get stuck, we are always here to help you as well.

Our billing is typically based on a monthly or yearly subscription, depending on the hosting plan you choose. You can easily manage and view your invoices through your account dashboard.

Yes, you only need to pay an initial amount, and we will provide you with the products and all other services. The remaining amount can be paid annually or monthly, depending on the chosen plan.

Absolutely! We understand that your hosting needs may evolve over time. You can easily upgrade or downgrade your hosting plan at any time to better align with your requirements. Whether you need more resources to accommodate increased traffic or are looking to optimize costs, our platform provides the flexibility to scale your hosting plan accordingly.

No hidden fees are charged here. You only pay for the product you have purchased. However, GST is not included, and you will need to pay that amount separately.

Yes, it is possible to migrate your website manually. Manual migration involves moving the files and database of your website from one hosting provider to another or from one server to another.

Yes, we do provide website migration services. Our support team is ready to assist you in transferring your website to our hosting platform. Simply reach out to our support team for guidance.

WordPress hosting is an option where server resources and configurations are specially optimized for running dynamic websites using WordPress, the most popular open-source CMS, from blogs to e-commerce and corporate websites. Our WordPress hosting is optimized to support the essential requirements of WordPress sites, ensuring that you get lightning-fast performance, rock-solid security, and unmatched reliability

We understand the importance of minimizing disruption to your online presence. While we strive to make the migration process as seamless as possible, some downtime may occur during the actual transfer. However, our team works diligently to keep this downtime to a minimum.

Migrating your website to a new hosting service doesn’t have to be a difficult task, as long as you choose the right approach. our support team is here to assist you throughout the process. Feel free to reach out if you encounter any challenges or have questions about the transfer. We’re committed to making your transition to our hosting service as smooth as possible.

After completing the website migration, make sure all features are functioning properly by thoroughly testing the site, update DNS settings if necessary, and monitor website performance.

We take pride in our commitment to providing prompt and efficient support to our valued clients. Our average response time for support requests is within 24 hours. Please note that our dedicated support team works around the clock to address your inquiries.

We perform regular automated backups of your website data, ensuring that you can restore your site to a previous state in case of data loss or unforeseen events. You can also manually initiate backups through our control panel for added peace of mind.

Absolutely! We support a wide range of programming languages and frameworks, including but not limited to PHP, Python, Ruby, Node.js, and various versions of Java. Our hosting environment is designed to accommodate diverse development needs.

We support FTP and SFTP for file transfers. Our support documentation includes tutorials on file management, and our support team is ready to assist you with any file-related queries.

Yes, our hosting plans provide flexibility for installing and running custom software or applications. You have full control over your server environment, and our support team is available to assist with any specific requirements.

We prioritize the security of your data. Our hosting includes features such as SSL certificates, firewalls, and regular security updates to safeguard your website from potential threats.

Yes. A website needs an SSL certificate in order to keep user data secure, verify ownership of the website, prevent attackers from creating a fake version of the site, and gain user trust.

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