This page helps you with a few basic stuff which is necessary to get on boarded with FlexiCloud, and understand how we work. This will also help you to how to take care of your hosting and understand what are the best practices.
We will keep on updating this article regularly.
Support is the most important tool that you need when you are hosting an important website. You can always get free support as per your plan by raising a ticket from your client portal or by sending email to [email protected]
We do not encourage support through social media and we consider social media like Facebook and Twitter as a broadcasting platform. However, whenever possible, we address the queries via social media as much as possible. But in case of any emergency, the primary channel for support is the ticketing system from your client area.
Name servers play a key role in pointing the domain name to a server where you have the code located. If you have chosen to use a domain name that is bought from a different provider like GoDaddy, you will need to change name servers or point the domain name to our IP address.
To change the name servers you will need to login to the control panel of the domain registrar and change the name servers to
Once you have changed the name servers, you will need to wait a few hours for the change to get propagated.
If you do not want to change the nameservers, you can point the site’s IP to our server. You’ll find the IP address from the welcome email or from your cPanel.
Once the site has started resolving from our server, the autoSSL will install a Domain Validation SSL certificate on your website automatically. This process can normally take upto 24 hours after name server or IP change has happened.
You can speed up your SSL installation process, after the name server change by going to the cPanel >> SSL status.
If you want to install any open source applications like WordPress or Drupal you can do these from the Softaculous area inside the cPanel. You do not need to take the pain in downloading the applications, and install it in the traditional way, but you can install it from your cPanel >> Softaculous area with a few clicks.
To create email accounts, please go to Cpanel => Email Accounts Section, and create email IDs. Once that is created, and MX is pointing to our server, the emails will start working.
Accessing the email
There are two ways to access your email account, using webmail and using your email client.
Via webmail: Login to the webmail interface at SERVERNAME/webmail . You can get your server name from your welcome email from FlexiCloud Hosting. The webmail interface will ask for a username and password which is the full email ID and the password that you’d created.
Via email client: Using an email client, you can connect to our server via IMAP or POP. A normal configuration will ask for the incoming and outgoing server which will be the server name. The username and password will be the full email ID and the password that you’d created from cPanel.
Please ensure that you should set the frequency to check emails as once in three minutes at most. If you connect more frequently to the server to check emails, it will result in the blocking of your IP address by the firewall. If this happens, you will need to contact our tech support to get the ban lifted on the IP.
If you are using POP, please ensure that you have not set the mail client to delete your emails automatically after download. If you do so, it may result in losing those emails from other devices.
Multiple backups of your data is very important. FlexiCloud Hosting provides a variety of backup options for our clients, because we take up backup very seriously.
Our backup engine takes backup of every accounts, daily, and keep it on a different disc drive. This backup will be retained for seven calendar days.
For disaster recovery, the backups will be synced with a remote disc ( google drive/amazonS3/dropbox ), regularly.
Even though we do take backups, we have provided options so that you can download your backups through cPanel. We would strongly suggest that you take regular backup of your data and save it in different locations in case of any catastrophe.
We use multiple tools to detect and alert the presence of malware/vulnerabilities in the code, and remove them from our servers.
BitNinja malware detection
Patchman Vulnerability scanner
However, we advise that you keep your code free from any vulnerabilities, and make sure that you update all plugins and themes regularly.