Frequently Asked Questions

Frequently Asked Questions

Can't find the answer you need? Please contact us and we will be happy to help!

Basics

Our affordable web hosting packages allow you to publish your website on the Internet, where anyone online can see it.
Our packages are designed for companies and individuals that are already building their websites, or are working with a designer or developer to get their domain and create their website.
You will need some level of technical knowledge - at the very least you need to understand how to log in and upload your website to the package. If you've ever used a web hosting service before, you'll find it easy to get started. If not, we offer comprehensive online support 24 hours a day, 7 days a week.
Simply log into your hosting account, and upload it. You can use the file manager or FTP.
If everything is set up correctly before you checkout, the site should be up, as soon as you complete the payment process. You will instantly receieve a welcome email containing the necessary details for you to start with.
Certainly! Please raise a support ticket with the details of the previous host and we will migrate your website free to our servers.
Every website needs a hosting solution so it can be accessed online. Some designers will offer hosting included in their package, but check the package carefully to make sure it's suitable for your needs. If your designer doesn't offer a hosting package, you can work with your designer to ensure you get the best for your business.
Although our Starter and Business packages come with unlimited space and traffic, our Fair Use Policy requires that your website doesn't unfairly affect the other accounts on the same server. If this happens, you can easily move to a VPS, Dedicated Server, which are more suited for websites with higher traffic usage.

Pre Sales

We use CentOS as our operating system, with cPanel installed on top of it. Our webserver is usually Apache or Litespeed.
We are sure that you will never have to ask for it. But if such a situation arise, we are happy to provide a 100% money back guarantee for 30 days, exclusive of domain name charges. No questions asked.
We do not offer a trial period. We provide a 30 day moneyback guarantee.
If everything is set up correctly before you checkout, the site should be up, as soon as you complete the payment process. You will instantly receieve a welcome email containing the necessary details for you to start with.
We do accept VISA and MASTERCARD credit cards, almost all debit cards, and netbanking.
Certainly, please contact our sales team for bulk ordering.
Along with webhosting, we do provide a bundle of other services which would help to squeeze the best out of hosting. We offer domain names, SSL certificates, eMail marketing tools, PCI compliance consulting, web design services, and much more. Please contact us with your requirement.
In case you need support, please contact us through a helpdesk ticket - we will try to resolve the issue as soon as possible.

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